Papers & Publications

Professional papers and other published writing on digital technologies, museums, and public health topics.

Variety, Evocative Labels, and Clever Interactives Make for a Memorable Group Visit to the British Galleries at the Victoria and Albert Museum


Note: This exhibition critique first appeared in Exhibitionist (Spring 2014) Vol.33.1 and is reproduced with permission. Download PDF of article. We stepped off the plane at Heathrow bleary-eyed from an overnight flight. I had come to London with two museum colleagues for a series of meetings with staff at the Tate and the British Museum....

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Sneak Peek! New Media issue of Exhibitionist Journal


Each jam-packed issue of Exhibitionist contains articles on exhibition development, theory and practice, book reviews, exhibition critiques, and nuts and bolts advice. The Fall 2013 issue will be of particular interest to you, dear readers, because it focuses on new mediahow emerging technologies are making museums more mobile, personal, global, customized, compact, and widespread all...

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The Heart Truth: Using Social Media to Reach and Motivate Women to Address Risk Factors for Heart Disease

This poster presentation was co-authored with Megan Yarmuth, Jennifer Wayman, Sarah Temple, Ann Taubenheim, Ph.D., for the Digital Health Communications (DHCX) conference in February 2012. Objective To educate women about heart disease and prompt action against key risk factors by empowering women to spread The Heart Truth® via social media tools. Background The National Heart, Lung, and Blood...

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Conversations with Visitors: Social Media and Museums

Authored two chapters: "Measuring, Analysing and Reporting" and "Case Study: National Museum of American History." In its 360 pages, Conversations with Visitors shares the experience of some of the world's leading international thinkers and doers in the field of social media and museums. Together, these essays provide sound, practice-based advice on communicating with, involving, challenging,...

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Social Media and Organizational Change

This paper was originally published for Museums and the Web 2011. It was co-authored by Dana Allen-Greil, National Museum of American History, Smithsonian Institution, USA; Susan Edwards and Jack Ludden, J. Paul Getty Trust, USA; and Eric Johnson, Monticello, USA. (See citation and Creative Commons information.)


Social media are altering how museums interact with...

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Small Towns and Big Cities: How Museums Foster Community On-line

This paper was originally published for Museums and the Web 2010. (See citation and Creative Commons information.)


The early years of the Internet offered museums new possibilities for reaching broader audiences, and yet the anonymous character of most on-line interaction posed significant challenges for those who sought to foster a sense of community in the...

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Twitter case study: National Museum of American History

Why Twitter? The beginning

It started out as a way to cover live events during the National Museum of American History's (NMAH) November 2008 reopening weekend. Following a 2-year renovation-related closure, we knew that the museum's fans were eager to see the doors reopen. Planned festivities included a dedication ceremony with then-President George W. Bush and...

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Twitter for Museums: Measuring, Analyzing, Reporting


The following was originally published as a chapter in the book, Twitter for Museums.

"Measuring, Analyzing, Reporting"

We're still in the very early stages of defining success and determining best practices for social media measurement.1 If you've already dipped your toe in the Twitter water, you know that riding the swells can be exhilarating. But the dizzying...

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Survey Report: Guidelines for Designing Computer-Based Interactives in Museums

The following publication was written in 2007 as part of a graduate research project at The George Washington University.


The Smithsonian’s policy on accessibility for people with disabilities states that the Institution is “committed to providing full and dignified access for people with disabilities to all programs, structures, and sites in its care.”1 In 1996, the...

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Closed to the Public: The Impacts of Closing a Museum for Construction

The following publication was written in 2006 as part of a graduate research project at The George Washington University.

Executive Summary

The end of the 20th century marked the beginning of a multi-billion dollar building boom in the museum field. While in the past few years several major construction projects have been dropped or scaled back1, the...

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